====== Channel 1 missing  ======
==== Error Code ====
N/A
==== Customer Environment ====
All firmware versions.
==== Description ====
  * Channel 1 missing when playing the video file from SD card or from Roscolive.
  * Notification email received mentioning channel 1 failure.
==== Potential Possibilities ====
  * Channel 1 is disabled in the configuration.
  * Possible channel 1 failure

==== Diagnosis Process ====
===Step 1===
<color #ed1c24>**Shut down the vehicle completely**</color> and remove the SD card from the camera head. \\
For detailed instruction please see{{ :user:product:dual-vision_recording:dual-vision_xc4:installation_guide:sd_card_installation_v3.pdf |Proper SD card removal}}.\\
===Step 2===
Insert the SD card to a SD card reader on the computer.
===Step 3===
Open the DV Pro 5 software.If you don't have one, please [[user:product:dual-vision_recording:dual-vision_xc4:software|download]] here.
===Step 4===
Click on "SD config" on the right bottom of the screen.\\
{{ :user:product:dual-vision_recording:dual-vision_xc4:troubleshooting:pic_1.png?nolink&600 |}}

===Step 5===
Click on "Channel Settings".\\
{{ :user:product:dual-vision_recording:dual-vision_xc4:troubleshooting:pic2.png?nolink&600 |}}
===Step 6===
Make sure there is a ✔ for channel 1.\\ \\

If channel 1 is checked and enabled already but the issue still persists, please <color #00a2e8>**[[:contact_us|Contact Us]]**</color>.