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user:product:installer [2021/10/06 14:38] codyh@roscovision.com |
user:product:installer [2021/12/13 17:02] (current) codyh@roscovision.com |
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==== Creating Credentials ==== | ==== Creating Credentials ==== | ||
- | The Rosco Installer App requires //installer// credentials to be able to access. These credentials can only be used with the app.\\ \\ | + | The Rosco Installer App requires either credentials from RoscoLive or //installer// credentials to be able to access. Installer credentials can only be used with the app.\\ \\ |
{{:user:product:signup.jpg?nolink&400|}} | {{:user:product:signup.jpg?nolink&400|}} | ||
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===== FAQ ===== | ===== FAQ ===== | ||
- | ==== I get the message "Current user role is not the installer role", what does that mean? ==== | ||
- | You cannot use a set of credentials you use to login to fleet.roscolive.com, the app requires **installer** credentials. You must create a separate set of **Installer** credentials in order to use the app. Please refer to the next FAQ for instructions on how to create one. | ||
==== It says my email already exists when creating an account? ==== | ==== It says my email already exists when creating an account? ==== | ||
- | You most likely already have an account on Rosco Live that uses the same email you tried signing up with. To get around this: | + | This means that you already have an account on RoscoLive associated with that email, you can go ahead and use those credentials to log into the app instead of creating a Installer account. |
- | - Use an email account that is not already in use on Rosco Live OR | + | |
- | - add a "+" symbol and some text between the first part of your email and the @ symbol. So you'll end up with something like this: | + | |
- | - myemail+installer@company.com | + | |
- | + | ||
- | You will still receive emails to that email address from Rosco just the same. | + | |
==== How do I get a Company Key? ==== | ==== How do I get a Company Key? ==== |