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user:product:installer [2021/10/06 16:25] codyh@roscovision.com |
user:product:installer [2021/12/13 17:02] (current) codyh@roscovision.com |
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| ==== Creating Credentials ==== | ==== Creating Credentials ==== | ||
| - | The Rosco Installer App requires //installer// credentials to be able to access. These credentials can only be used with the app.\\ \\ | + | The Rosco Installer App requires either credentials from RoscoLive or //installer// credentials to be able to access. Installer credentials can only be used with the app.\\ \\ |
| {{:user:product:signup.jpg?nolink&400|}} | {{:user:product:signup.jpg?nolink&400|}} | ||
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| ===== FAQ ===== | ===== FAQ ===== | ||
| - | ==== I get the message "Current user role is not the installer role", what does that mean? ==== | ||
| - | You cannot use a set of credentials you use to login to fleet.roscolive.com, the app requires **installer** credentials. You must create a separate set of **Installer** credentials in order to use the app. Please refer to the next FAQ for instructions on how to create one. | ||
| ==== It says my email already exists when creating an account? ==== | ==== It says my email already exists when creating an account? ==== | ||
| - | You most likely already have an account on Rosco Live that uses the same email you tried signing up with. Please contact Rosco technical support and we will be more than happy to create an account for you! | + | This means that you already have an account on RoscoLive associated with that email, you can go ahead and use those credentials to log into the app instead of creating a Installer account. |
| ==== How do I get a Company Key? ==== | ==== How do I get a Company Key? ==== | ||
