Differences

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--- user:product:roscolive2.0:how_to_guide:fleet_administration:fleet_tab [2021/07/16 18:00]
codyh@roscovision.com old revision restored (2021/07/15 20:35)
+++ user:product:roscolive2.0:how_to_guide:fleet_administration:fleet_tab [2021/12/13 17:25] (current)
codyh@roscovision.com
@@ Line 1: / Line 1: @@
-The **Fleet** page within the **Manage Vehicles** menu allows the user to see and manage fleet vehicles within the groups they have access to.
+The **Vehicles** page allows the user to see and manage fleet vehicles within the groups they have access to.
-===== Navigate to the Fleet page =====
-Locate and select the **Fleet Administration** option in the side-bar menu.
-{{ user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_menuoptionclosed.jpg?nolink&200 |}} \\ \\
-Select the **Manage Vehicles** option in the now revealed drop-down menu under **Fleet Administration**.
-{{ user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_menuoptionopen.jpg?nolink&200 |}}
-The first page that appears is the **Fleet Page**.
+===== Navigate to the Vehicles page =====
-{{ user:product:roscolive2.0:how_to_guide:fleet_administration:fleet_tab.jpg?nolink&600 |}}
+Select the **Vehicles** option in the side menu.
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:vehicle_menu.jpg?nolink&200 |}}\\ \\
-===== Fleet page =====
+__If you do not see the **Vehicles** menu option, you may have to select the **Fleet** drop-down to reveal the option__
-This is the **Fleet** page. From here, the user is able to see the fleet vehicles for the groups they have access to. \\
+{{ user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_menuoptionclosed.jpg?nolink&200 |}} \\ \\
+===== Vehicles page =====
+This is the **Vehicles** page. From here, the user is able to see the fleet vehicles for the groups they have access to.{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:vehicle_page.jpg?nolink&1000 |}} \\
 //NOTE: The options available to the user may vary depending on user permissions.// \\ \\
-{{ user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_page.jpg?nolink&800 |}} \\ \\
+\\ \\
-==== Vehicle Name ====
+==== Actions ====
-This column consists of the names of vehicles within the fleet. This can only be changed by the "Fleet Manager" or higher roles. If any assistance is needed, please contact us [[:contact_us|here]].
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:actions_button_group.jpg?nolink&600 |}}
+These are the actions that can be applied to one or more cameras at a time. To apply an action, you must first select at least one camera to apply it to. Select a camera by clicking the check-box next to the camera name.
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:checkbox_emphasis.jpg?nolink&200 |}}
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:checkbox_checked.jpg?nolink&200 |}}
-==== Vehicle ID ====
+**Update Firmware**\\
-This column consists of the serial numbers of the DV440 cameras provisioned for their respective vehicles. For help with provisioning or to re-provision a vehicle, please contact RoscoLive customer support [[:contact_us|here]].
+This button does not require selecting any cameras to apply the update. Pressing this will open a modal window informing how many out-of-date cameras are in your fleet.
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:fwupdate_modal.jpg?nolink&600 |}}
-==== Connection Status ====
+If selected, this will push firmware updates to all out-of-date cameras.\\ \\
-This column shows the connection status for **Live Video**, **Tracking Server**, and **Video Storage**. \\
-If the icon is <color #ed1c24>RED</color>, the service is //disconnected//. If the icon is <color #22b14c>GREEN</color>, the service is //connected//. \\ \\
-==== Enable/Disable toggle ====
-Selecting this toggle enables or disables the vehicle's service features. This does **NOT** enable or disable the local event recording from the DV440.
-==== Actions ====
-This column consists of actions that are available to the current user for managing vehicles. The options in this column vary with user's permissions.
-===== Editing Vehicle Info =====
+**Update Profile**\\
-Select the **Edit** icon in the **Actions** column of the **Manage Vehicles** page for the desired vehicle to open the **Edit Vehicle** window.
+This action allows you to select a [[user:product:roscolive2.0:how_to_guide:fleet_administration:fleet_configuration|fleet profile]] and apply it to any selected cameras. Selected profiles will be applied after selecting //update//.
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_editicon.jpg?nolink&200 |}}
-===== Edit Vehicle Window =====
+**Format SD**\\
-The **Edit Vehicle** window should look similar to this page.
+This action will format the SD cards of the selected cameras. This action is only available to Fleet Manager and Group Manager accounts. After selecting this action a modal will appear that will require you to enter your password to confirm the action.
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_editvehiclewindow.jpg?nolink&900 |}} \\ \\
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:formatmodal.jpg?nolink&200 |}}
-==== Installation Report ====
-At the top left corner of this page, the vehicle's associated //device ID//, //company name//, and //First connection date// is displayed. Below that there is a button that says //View Installation Report//.
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_installreportbtn.jpg?nolink&300 |}}\\ \\
-An **Installation Report** is generated when a device is installed into a fleet using the //ROSCOLive Installer app//. For more information, please reference the ROSCOLive [[start:page_under_construction|Installer app]] page.
+<color #ed1c24>**IMPORTANT**: Formatting an SD card will erase //all video currently on the card//. Ensure to back up any important video before starting a format.</color>
-==== Group Assigning ====
+==== Vehicles Table ====
-To assign a vehicle to a group, select the **Asset Group** drop-down menu and select a group from the list of existing groups in the fleet. For more information on device grouping, please see [[user:product:roscolive2.0:how_to_guide:fleet_administration:manage_group|How to Manage Groups]].
+The __vehicles table__ allows you to see various information about cameras in your fleet as well as edit and manage some things.
-{{ user:product:roscolive2.0:how_to_guide:fleet_administration:asset_group_dropdown.jpg?nolink&400 |}}
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:vehicles_table.jpg?nolink&800 |}}\\ \\
-==== Vehicle Info ====
+The columns can be hidden from view according to your preferences by selecting them from the drop down menu at the top right of the screen.
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:column_toggle.jpg?nolink&800 |}}
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:column_menu.jpg?nolink&300 |}}\\ \\
-  * **Vehicle Name** - The name used to identify the device on the **GPS Tracking & Live Stream** page as well as in any events generated by the device. <color #ed1c24>This name change function only available for the fleet manager or higher roles.</color> If you experience any issues or difficulties, please contact [[:contact_us|us]]
+Most columns can be filtered by selecting the filter icon in the column header.
-  * **Driver Name** - The name of the driver for this vehicle. If there is more than one driver then you will have to use some form of driver ID to change this value.
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:column_filter.jpg?nolink&200 |}}\\ \\
-  * **Vehicle Icon** - This icon is what will represent the vehicle on the Google Map overlay on the **GPS Tracking & Live Stream** page.
-  * **Driver ID** - The ID of the driver for this device. If there is more than one driver then you will have to use some form of driver ID to change this value.
-  * **Time Zone** - The timezone this device will be operating in. This setting will override the setting in the configuration file for this device.
-  * **Parking Duration** - This is the duration of time the camera will remain on in **Parking Mode**. If set to //disabled// the camera will power off when ignition is off.
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_vehnamedrivernamevehicon.jpg?nolink&800 |}}
-==== User Assigning ====
+The filters are **inclusive**, meaning whatever is selected will be shown and whatever is un-selected will not.
-This section is used to assign particular users to the vehicle. This feature can be used to customize what vehicles users can see. The box labeled **Potential Users** is the list of all the users within the fleet. The box labeled **Active Assigned User(s)** is the user or users assigned to this particular vehicle. Users can be interchanged between the boxes using the arrow buttons located in-between the boxes.
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_userassign.gif?nolink&600 |}}
-==== Enable/Disable Toggle ====
+=== Camera Name ===
-This toggle performs the same function as the //Enable / Disable // toggle on the **Manage Vehicles** page. This toggle enables or disables the vehicle's service features. This does **NOT** enable or disable the local camera hardware.
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:camera_name_column.jpg?nolink&200 |}}
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_enabledisabletoggle.jpg?nolink&200 |}}
-==== Apply Fleet Profile ====
+This column is where the name of the camera is displayed. Clicking on the name will direct you to the [[user:product:roscolive2.0:how_to_guide:fleet_administration:fleet_tab#edit vehicle page|Edit Vehicle]] page.
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_applyfleetprofilebtn.jpg?nolink&200 |}}
-This button allows user's to apply [[user:product:roscolive2.0:how_to_guide:fleet_administration:fleet_configuration|Fleet Configuration]] profiles to the device.
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_applyfleetprofilewindow.jpg?nolink&400 |}}
+=== Device ID ===
-The //reboot toggle// when enabled, will reboot the device immediately after receiving the new profile if the device is online, otherwise the fleet profile will be applied the next time the device is started.
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:device_id_column.jpg?nolink&200 |}}
-==== Save Changes ====
+Displays the device ID of your camera. This ID is unique to that camera and cannot be changed.
-After adding or editing the vehicle information, select the **Save** button at the bottom of this page. Select the **Back** button to return to the **Manage Vehicles** page.\\
-__**NOTE**: Remember to click SAVE before clicking BACK to save any unsaved information.__
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_savebackicons.jpg?nolink&400 |}}
-===== Remote Management =====
+=== Group Column ===
-Select the **Remote Management** icon in the **Actions** column of the **Manage Vehicles** page for the desired vehicle to open the **Remote Management** window.
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:group_column.jpg?nolink&200 |}}
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_remotemanagementicon.jpg?nolink&200 |}}
-This is the **Remote Management Window**. This window allows for remote device management of the DV440 installed in the vehicle.
+Displays the group the camera is assigned to.
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_remotemanagementwindow.jpg?nolink&600 |}}
+=== Online Status ===
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:online_status_column.jpg?nolink&200 |}}
-==== Download / Upload Device Configuration ====
+Displays the online status of a camera.
-<color #ed1c24>__**WARNING**: CHANGES TO THE DEVICE'S CONFIGURATION FILE CAN ADVERSELY AFFECT DEVICE PERFORMANCE IF CONFIGURED INCORRECTLY. PLEASE CONTACT ROSCOLIVE CUSTOMER SUPPORT TO HANDLE ANY DEVICE CONFIGURATION FILE CHANGES.__</color>\\ \\
-The **Download Device Configuration** section and **Upload Configuration** section is used to manage device configuration files.
+  * If a camera is currently online, the status will be <color #22b14c>Online</color>.
+  * If a camera is currently in parking mode, the status will be <color #266788>Parked HH:MM:SS</color>, where the time is the duration the camera has been in parking mode.
+  * If a camera is offline, the status will be "__Offline since M/DD/YY H:MM:SS__", where the timestamp is the last time the camera disconnected from the server.
+  * If the camera has yet to disconnect from the server for the first time, the status will simply be "Offline".
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_remotemanagementicon_configuploaddownload.jpg?nolink&600 |}}\\ \\
+=== First Connected ===
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:first_connected_column.jpg?nolink&200 |}}
-To download the current device configuration file, select the **DOWNLOAD** button.
+Displays the first connected timestamp of a camera. This is the timestamp for when the camera first connected to the server.
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_remotemanagementicon_configdownloadarrow.jpg?nolink&600 |}}\\ \\
+=== Fleet Profile ===
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:fleet_profile_column.jpg?nolink&200 |}}
-The download request will be sent to the server and the last known configuration will be downloaded to your browser with the filename "config.txt".
+This column displays the current [[user:product:roscolive2.0:how_to_guide:fleet_administration:fleet_configuration|Fleet Profile]] applied to the camera.\\ \\
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_configdownloadfile.jpg?nolink&400 |}}
+**Default** - The default configuration profile is applied to the camera.\\
+**Manual** - The configuration on the camera does not match any profiles in your fleet. This typically means the configuration on the camera was manually edited and applied to the camera.
-//**NOTE**: If the device never connected to the server before, this popup notification will appear in the top right corner of the page://
+=== Firmware ===
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:firmware_column.jpg?nolink&200 |}}
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_remotemanagement_deviceconfigdoesntexist.jpg?nolink&200 |}} \\ \\
+Displays the firmware status of the camera.
-To upload a new configuration file to the device, click **Select a file** to open up the file browser.
+| **Status** | **Description** |
+| <color #22b14c>Latest</color> | The camera is on the latest firmware version |
+| <color #ed1c24>Out Of Date</color> | The camera's firmware is out of date |
+| <color #ffc90e>Upgrade Sent</color> | A firmware upgrade has been sent and is pending upgrade |
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_remotemanagementwindow_selectafile.jpg?nolink&600 |}} \\ \\
+=== Recording ===
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:recording_column.jpg?nolink&200 |}}
-Navigate to the folder where the "config.txt" file is to upload and select it. In this example picture, the file was located in the "Downloads" folder.
+Displays the camera's recording status health. This status is checked every time the camera connects to the server. For more information about SD card health, please see [[user:product:sd_card|Understanding Your SD Cards]].
+| **Status** | **Description** |
+|     OK     | No recording issues detected |
+| <color #ed1c24>Needs Reformat</color> | Potential SD issue detected, reformat is needed to remedy |
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_remotemanagement_fileconfig.jpg?nolink&800 |}} \\ \\
+=== Channel Status ===
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:channel_status_column.jpg?nolink&200 |}}
+Displays the status of the active channels on a camera. This status is checked as the camera is connected to the server and periodically during its connection. If a problematic channel is identified, it will appear in this column.\\ \\
-After the configuration file has been selected, select the **Reboot** toggle to enable or disable device auto-reboot to install new config. If **Not Reboot** is selected then the device will update the next time the camera is powered on.
+Conditions that trigger a change in status:
+| **Status** | **Description** | **Potential Causes** |
+| Black Screen | Channel is recording a black screen | - Camera lens is covered or obscured\\ - Potential hardware issue |
+| White Screen | Channel is recording a white screen. | Potential hardware issue |
+| Blue Screen | Channel is recording a blue screen | - No camera feed to channel (CH3 / CH4 )\\ - Potential hardware issue |
+| Rainbow Screen / Stripped Screen | Channel is recording a stripped screen | Potential hardware issue |
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_remotemanagementwindow_reboottoggle.jpg?nolink&800 |}} \\ \\
+=== Data Usage ===
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:data_column.jpg?nolink&200 |}}
-Select **Upload** to upload the configuration file to the device. The next time the device is within network range the server will push the new configuration file to the device.
+Displays the camera's monthly data usage.\\ \\
-<color #ed1c24>__**NOTICE**: The device must remain powered until new configuration installation is complete.__</color>
+__NOTE: Monthly data allowance is based on which Rosco Live service is selected in your contract. This will either be 500 MB/month per device or 100 GB/month per device.__
-===== Current Firmware & Log Requests =====
+==== At A Glance ====
-The current firmware version installed onto the device is displayed on this page. For more information about vehicle and fleet firmware settings see:\\ [[rosco:product:roscolive2.0:how_to_guide:fleet_administration:fleet_firmware_update|How to use Fleet Firmware Update]]
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:ataglance_noissues.jpg?nolink&600 |}}
+The **At A Glance** section of the //Vehicles// page informs you of your fleets overall status and any issues that may be present. If an issue is detected, an icon related to the type of issue will appear here. When the icon is moused over, it will provide you with more information about the issue. Clicking on the icons will do various things depending on which is clicked.
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:icon_mouseover.jpg?nolink&200 |}}
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_firmwarerequestlogs_arrow.jpg?nolink&600 |}}\\ \\
+=== Firmware Out Of Date ===
+{{:user:product:roscolive2.0:how_to_guide:fleet_administration:fw_icon.jpg?nolink&50 |}}
-Logs for the specific vehicle may also be requested for download on this page. Select a **Start Date** and **End Date** then click **REQUEST**. When the vehicle is in network range the server will request the logs of the selected date range from the device.
+If one or more cameras have out-of-date firmware, this icon will appear. When clicked, a modal window will appear that will allow you to upgrade all out-of-date devices. If selected, this will push firmware updates to all out-of-date cameras.
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:fwupdate_modal.jpg?nolink&600 |}}
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_remotemanagement_requestlogs.jpg?nolink&600 |}}\\ \\
+=== Recording Issues ===
+{{:user:product:roscolive2.0:how_to_guide:fleet_administration:recording_icon.jpg?nolink&60 |}}
-When the log is available, the **DOWNLOAD** button will appear. Click **DOWNLOAD** and the log files will be downloaded through the browser into the directory specified for downloads on your computer. The files will be in .zip file format.
+If one or more cameras have detected a possible recording issue, this icon will appear. When clicked, it will automatically sort the cameras that need reformatting to the top of the table and select them to apply a format to.
+{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:recording_reformat.jpg?nolink&600 |}}
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_firmwarerequestlogs.jpg?nolink&600 |}}\\ \\
+=== Channel Issues ===
+{{:user:product:roscolive2.0:how_to_guide:fleet_administration:channel_icon.jpg?nolink&60 |}}
-Extract the files into the desired folder.
+If one or more cameras have a potential channel issue, this icon will appear. When clicked, it will automatically sort the affected cameras to the top of the table.
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:rlmanage_vehicles_remotemanagement_unzipedlogfiles.jpg?nolink&600 |}}
+=== Data Issues ===
+{{:user:product:roscolive2.0:how_to_guide:fleet_administration:data_icon.jpg?nolink&60 |}}
-===== Remote Format =====
+If one or more cameras have a data overage, this icon will appear. When clicked, it will automatically sort the affected cameras to the top of the table.
-The remote format function will allow certain users on RoscoLive to format the SD card remotely. **<color #ed1c24>Please note that the formatting will erase all recorded video and logs on the card. Please proceed with caution.</color>**
-{{ :user:product:roscolive2.0:how_to_guide:fleet_administration:remote_format.png?nolink&800 |}}

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