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user:product:dual-vision_recording:dual-vision_xc4:troubleshooting:in-sd [2018/10/10 18:36] boh@roscovision.com [Potential Possibilities] |
user:product:dual-vision_recording:dual-vision_xc4:troubleshooting:in-sd [2019/03/12 19:02] (current) boh@roscovision.com |
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| ==== Potential Possibilities ==== | ==== Potential Possibilities ==== | ||
| - | * SD card got swapped. | + | * SD card was swapped. |
| - | * PDC box got swapped. | + | * PDC box was swapped. |
| ==== Diagnosis Process ==== | ==== Diagnosis Process ==== | ||
| === Step 1 === | === Step 1 === | ||
| - | Remove the SD card from the camera.\\ \\ | + | Remove the SD card from the camera(For details please refer to {{ :user:product:dual-vision_recording:dual-vision_xc4:installation_guide:sd_card_installation_v3.pdf |SD Card Installation & Removal}}.\\ \\ |
| === Step 2 === | === Step 2 === | ||
| Check the labels on both the SD card and the camera and verify if the vehicle names are consistent. If it's consistent, it's the PDC box got swapped. If not, it's most likely the SD card got swapped.\\ \\ | Check the labels on both the SD card and the camera and verify if the vehicle names are consistent. If it's consistent, it's the PDC box got swapped. If not, it's most likely the SD card got swapped.\\ \\ | ||
| Line 22: | Line 22: | ||
| Look for the designated vehicle that matches the label on SD card, then remove the SD card from that camera also.\\ \\ | Look for the designated vehicle that matches the label on SD card, then remove the SD card from that camera also.\\ \\ | ||
| === Step 4 === | === Step 4 === | ||
| - | Insert the SD cards into a computer and open them with DV-PRO 5 player.\\ \\ | + | Please see [[user:product:dual-vision_recording:dual-vision_xc4:troubleshooting:solution:format_sd_card|Format SD Card]]. |
| - | === Step 5 === | + | |
| - | Delete the existing file "sn.txt" on both SD cards and <color #ed1c24>**safe eject**</color> them. **__Please note that fail to safe eject the SD card could create corrupted files and lead to massive data loss.__**\\ \\ | + | |
| ===Step 6 === | ===Step 6 === | ||
| Put the SD cards back to its designated camera and reboot the camera. \\ \\ | Put the SD cards back to its designated camera and reboot the camera. \\ \\ | ||
| + | If the issue still persists after trying all steps above, please [[:contact_us|Contact Us]]. | ||
