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user:product:installer [2021/09/24 16:11] codyh@roscovision.com created |
user:product:installer [2021/12/13 17:02] (current) codyh@roscovision.com |
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| ==== Creating Credentials ==== | ==== Creating Credentials ==== | ||
| - | The Rosco Installer App requires //installer// credentials to be able to access. These credentials can only be used with the app.\\ \\ | + | The Rosco Installer App requires either credentials from RoscoLive or //installer// credentials to be able to access. Installer credentials can only be used with the app.\\ \\ |
| {{:user:product:signup.jpg?nolink&400|}} | {{:user:product:signup.jpg?nolink&400|}} | ||
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| ==== Getting a Company Key ==== | ==== Getting a Company Key ==== | ||
| - | Each company on Rosco Live has a //Company Key// which is used by the installer to access a company's fleet through the app. The installer **must** have this key before they can begin installing cameras.\\ \\ | + | Each company on Rosco Live has a [[user:product:roscolive2.0:how_to_guide:company_key|Company Key]] ([[user:product:geotab_partner:geotab_how_to:company_key|Geotab Company Key]]) which is used by the installer to access a company's fleet through the app. The installer **must** have this key before they can begin installing cameras.\\ \\ |
| This key should be sent by email from the fleet manager of the company where the install is to be performed. The installer does not need to have an installer account created to receive this key in your email. | This key should be sent by email from the fleet manager of the company where the install is to be performed. The installer does not need to have an installer account created to receive this key in your email. | ||
| + | |||
| + | ===== FAQ ===== | ||
| + | |||
| + | ==== It says my email already exists when creating an account? ==== | ||
| + | This means that you already have an account on RoscoLive associated with that email, you can go ahead and use those credentials to log into the app instead of creating a Installer account. | ||
| + | |||
| + | ==== How do I get a Company Key? ==== | ||
| + | See [[user:product:roscolive2.0:how_to_guide:company_key|here]] for Rosco Live users.\\ | ||
| + | See [[user:product:geotab_partner:geotab_how_to:company_key|here]] for Rosco Live Geotab add-in users.\\ | ||
| + | |||
| + | ==== My phone can't find the camera? (DV6) ==== | ||
| + | The DV6 uses Bluetooth to connect to your phone. In some cases, if there are other things connected to your phone using Bluetooth this may cause interference. Make sure that all Bluetooth devices are unpaired and try again. | ||
| + | |||
| + | ==== Can I leave feedback for the app? ==== | ||
| + | Of Course! We appreciate any feedback on the app you can give us! Leave your feedback [[https://www.surveymonkey.com/r/C9CLZFV|here]]! | ||
