Table of Contents
No Video On Device
Section
Daily Events
Description
The “No video on device” message will be displayed in the “Type” column.
Potential Possibilities
- The vehicle's engine was not running at the requested time
- The vehicle's engine was running but the camera system did not have power at the requested time
- The video file has been overwritten
- The SD card is corrupted
Diagnosis Process
Step 1
Double-check the requested timestamp and make sure that it is within a reasonable range and the vehicle was running at the requested time.
Step 2
Power on the vehicle and make sure the camera system boot up properly and displays the time, channels and REC (recording), a blinking 4G icon. If you have Live Streaming, confirm that the vehicle is live streaming on ROSCO Live. If you do not have live streaming, attempt to request a video while the vehicle is on and connected to ROSCOLive. If the camera is experiencing any issues during boot up or is not live streaming, please Contact Us.
Also, if the video you are trying to retrieve has sensitive information, please Contact Us immediately.
Step 3
Remote format the SD card.
Users with Fleet manager and Partner accounts only have the ability to remotely format SD cards. If you don't have the option to remotely format the SD cards, please contact the fleet manager within your company or your dealer to format the cards. Please note that the formatting will erase all the corrupted files as well as everything else on the card. Unless the configuration file is corrupted, check the “Keep Configuration” box.
When the SD card format is uploaded to the vehicle, allow 10 minutes for the process to complete then make a custom video request and confirm that the video uploads successfully.
Step 4
If the issue still persist, please Contact Us.
