Channel 1 missing

N/A

All firmware versions.

• Channel 1 missing when playing the video file from SD card or from Roscolive.
• Notification email received mentioning channel 1 failure.

• Channel 1 is disabled in the configuration.
• Possible channel 1 failure

Shut down the vehicle completely and remove the SD card from the camera head.
For detailed instruction please seeProper SD card removal.

Insert the SD card to a SD card reader on the computer.

Open the DV Pro 5 software.If you don't have one, please download here.

Click on “SD config” on the right bottom of the screen.

Click on “Channel Settings”.

Make sure there is a ✔ for channel 1.

If channel 1 is checked and enabled already but the issue still persists, please Contact Us.