Table of Contents
Channel 1 missing
Error Code
N/A
Customer Environment
All firmware versions.
Description
- Channel 1 missing when playing the video file from SD card or from Roscolive.
- Notification email received mentioning channel 1 failure.
Potential Possibilities
- Channel 1 is disabled in the configuration.
- Possible channel 1 failure
Diagnosis Process
Step 1
Shut down the vehicle completely and remove the SD card from the camera head.
For detailed instruction please seeProper SD card removal.
Step 2
Insert the SD card to a SD card reader on the computer.
Step 3
Open the DV Pro 5 software.If you don't have one, please download here.
Step 4
Click on “SD config” on the right bottom of the screen.
Step 5
Click on “Channel Settings”.
Step 6
Make sure there is a ✔ for channel 1.
If channel 1 is checked and enabled already but the issue still persists, please Contact Us.
Troubleshooting